Credit / Debit Card
Crypto
*Instant means a transaction is completed within seconds without manual processing. While it's processed quickly on our end, it may take time to reach your LBX account depending on the payment provider.
Frequently asked questions
General Questions
Are deposits/withdrawals available 24/7?
Yes, you can request deposits and withdrawals any time. Card and crypto are typically instant, while some local bank rails settle on business days.
What if the method I used for deposits isn't available for withdrawals?
We'll return your funds to the original source where possible, or to an alternative verified method held in your own name.
Are there any fees for deposits or withdrawals?
LBX charges 0% on most deposits and withdrawals. A few local rails carry a small provider fee, which is always shown before you confirm.
Can I use someone else's account to deposit or withdraw (third-party payments)?
No. For security and compliance, the payment account must belong to you – third-party payments aren't accepted.
Why must the payment account and my trading account be under the same name?
It protects your funds and meets anti-money-laundering rules: money can only move between accounts held in your own name.
How can I get help if my deposit or withdrawal is pending?
Open live chat or email support@lbx.com with your transaction reference – our team can trace pending payments 24/5.
How can I check if a payment method is currently available?
Available methods are shown in the app at the moment you deposit or withdraw, based on your region and account.
Do you accept prepaid cards?
Prepaid and virtual cards aren't supported for funding. Please use a standard credit/debit card, bank transfer or crypto.
What type of credit/debit cards do you support?
We support Visa and Mastercard credit and debit cards issued in supported regions.
Can I deposit with a non-crypto method and withdraw with crypto?
Withdrawals are normally returned to your deposit method. Crypto withdrawal may be offered where your original source can't be credited, subject to verification.
Deposits
How quickly will my deposit be available to trade?
Instant deposits are credited within seconds and are ready to trade immediately.
Is there a minimum deposit?
You can start from just $1. Some methods have a slightly higher provider minimum, shown at checkout.
What if my deposit doesn't appear in my account?
Most deposits are instant. If yours hasn't appeared within a few minutes, contact support with your reference and we'll locate it.
Can I use a corporate or business card to fund my personal account?
No. Only personal cards and accounts in your own name can fund your personal trading account.
Withdrawals / Payouts
How fast are withdrawals processed?
Requests are processed quickly on our side – 98% are approved automatically. Arrival time then depends on your provider.
How can I prevent withdrawal delays or problems?
Verify your account fully, withdraw to the same method you deposited with, and double-check your details before confirming.
How long does it usually take to withdraw funds?
Card and e-wallet withdrawals are typically instant to a few hours; some bank rails take 1–3 business days.
Can I withdraw to any bank account or card?
Withdrawals go to a verified method in your name, usually your original deposit source.
Can I withdraw more than I deposited to a bank card?
Profit above your card deposit is returned to the card up to the deposited amount; the remainder is sent via bank transfer or another method.
Why was my card withdrawal not successful even though it processed automatically?
Occasionally an issuer rejects an automatic card refund. When that happens we re-route the payment to your bank account.
Why was my withdrawal delayed?
Delays are usually provider-side or due to additional verification. Check your email for any requests from our team.
What happens if I enter incorrect withdrawal details?
The payment may bounce back. Contact support to correct your details and we'll re-issue it.
What if I haven't received my funds after the expected timeframe?
Contact support with your transaction reference and we'll open a trace with the provider.
What if I submit a transaction outside standard company procedures?
Transactions made outside standard procedures may be delayed or reversed for review. Always fund and withdraw from within the app.
What happens if my withdrawal is rejected or fails?
You'll be notified and the amount returns to your tradable balance so you can request it again.
What should I know before withdrawing via cryptocurrency?
Double-check the network and wallet address – crypto transfers can't be reversed once confirmed on-chain.
Do weekends or public holidays affect withdrawals?
Automatic processing runs 24/5. Bank-rail settlement can be slower on weekends and public holidays.
Can withdrawals be temporarily held for security reasons?
Yes, withdrawals may be briefly held for routine security or compliance checks to protect your funds.
